ScribeCraft Help Centre

ScribeCraft Help Centre

Guides, FAQs, and resources to help you get the most from ScribeCraft in your practice.

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Benefits of ScribeCraft for Your Practice

Reduced documentation time

Clinicians focus on the patient, not paperwork. ScribeCraft automatically captures relevant information from the consultation.

Complete & accurate documentation

All consultation details are recorded correctly, reducing the risk of omissions or manual transcription errors.

Increased operational efficiency

Less time on administration means more consultations and a better experience for both clinicians and patients.

Integration with clinical systems

Generated notes can be saved directly into the patient's electronic health record (EMIS Web, SystmOne, Vision).

No hardware installation

Runs in any web browser. No apps, extensions, or additional software required.

Getting Set Up

ScribeCraft is designed for rapid deployment. Most practices begin saving time from day one.

1

Create accounts

Visit merlin.apolloiq.co.uk and create accounts for each clinician who will use the platform.

2

Select templates

Choose consultation templates suited to your clinical specialties (general practice, dermatology, cardiology, etc.).

3

Set up equipment

Ensure each consulting room has a working microphone. The built-in microphones in laptops or tablets work well in most settings.

4

Train the team

Walk clinicians through the workflow: starting the recording, reviewing the notes, and saving to the clinical system. Takes approximately 15 minutes per clinician.

GDPR Compliance

When introducing ScribeCraft, your practice's existing privacy policy should be updated to reflect this new processing activity.

Privacy Policy Addendum

Add the following to your practice's privacy policy (adapt as needed):

AI-Assisted Clinical Documentation

This practice uses ScribeCraft, provided by ApolloIQ Ltd, to assist clinicians with documenting consultations. ScribeCraft is an AI-powered tool that listens to the clinician-patient conversation and generates a draft of the clinical notes, which the clinician then reviews, edits, and approves before saving to your medical record.

What data is processed?

During a consultation, the audio of the conversation is temporarily processed to produce a text transcription. The audio is processed in real time and is never stored. Only the clinician-approved written notes are retained as part of your medical record.

Legal basis for processing

Processing is carried out under Article 6(1)(e) UK GDPR (public interest — healthcare provision) and Article 9(2)(h) (processing necessary for health or social care).

Data controller and processor

[Practice Name] remains the Data Controller. ApolloIQ Ltd acts as Data Processor under a signed Data Processing Agreement (DPA).

Where is data stored?

All data is processed and stored within the United Kingdom. Infrastructure is ISO 27001 aligned; data is encrypted in transit and at rest.

Patient rights

Patient rights under UK GDPR are unchanged. Patients can opt out of ScribeCraft at any time by telling their clinician.

Informing Patients

Under UK GDPR, no separate consent form is required — the legal basis is "public interest" (healthcare provision). However, patients should be informed:

  • Display a waiting room notice (see our For Patients page for suggested wording)
  • Clinicians should briefly mention ScribeCraft at the start of consultations
  • Patients can opt out at any time — their care continues as normal

Practice Checklist

Complete these steps before going live with ScribeCraft:

Privacy policy updated with ScribeCraft addendum
Updated privacy policy published on practice website
Waiting room notice or patient explainer displayed
Record of Processing Activities (ROPA) updated
DPIA completed or review decision documented
Data Processing Agreement (DPA) signed with ApolloIQ
All clinicians briefed on informing patients about ScribeCraft

ROI Calculator

Estimate the time and cost savings ScribeCraft can deliver for your practice.

Your Practice Details

Clinicians using ScribeCraft 3
Consultations per clinician per day 25
Minutes on documentation per consultation 5
Working days per week 5

Estimated Savings

Hours saved per day (all clinicians)
Hours saved per week
Hours saved per year
Additional consultations possible per week

Based on ScribeCraft reducing documentation time by 70%. Figures are estimates and actual savings may vary.