ScribeCraft Help Centre

ScribeCraft is an AI-powered clinical documentation tool that listens to clinician-patient consultations, transcribes the conversation in real time, and automatically generates structured, accurate clinical notes — ready to copy into your EPR system. It is a web application that runs directly in your browser on any device with an internet connection. No installation required.

ScribeCraft is used by healthcare professionals who need to document consultations: GPs, hospital specialists, mental health professionals, allied health professionals, and other clinicians where accurate documentation is essential.

No. ScribeCraft is not a creative content generator or chatbot. It is a specialised system optimised exclusively for documenting and structuring clinical conversations. It understands medical terminology and generates structured documents according to clinical templates.

No. Standard dictation apps produce raw text that requires extensive editing. ScribeCraft goes further: after transcription, it analyses the content and generates a structured draft according to your chosen template — ready to review and validate, without manual rewriting.

It eliminates "administrative latency" — the time and cognitive effort consumed between finishing a consultation and completing the documentation. Up to 70% of consultation time is lost to data entry. ScribeCraft generates a structured draft in seconds.

No. ScribeCraft does not offer diagnoses, suggest treatments, or substitute clinical judgement. Its role is strictly documentation support: listen, transcribe, and structure. All clinical decisions remain entirely with you.

Yes. The system is designed to work with conversations between two or more people. For optimal results, we recommend a quiet environment and reasonable microphone distance.

Yes. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256), processed on Microsoft Azure infrastructure with enterprise-grade security, redundancy, and compliance frameworks.

No. We apply a zero-retention architecture: audio data is processed in real time to generate the draft, then immediately deleted. No audio recordings are retained after processing.

Only you and people you explicitly grant access to. The ApolloIQ team has no access to your document content. Access is secured through authentication protocols and encryption.

No. Your data is never used to train, retrain, or improve any AI models. This is contractually guaranteed in our Terms of Service and Data Processing Agreement (DPA).

Simply do not use ScribeCraft for that consultation. The patient's preference has no effect on the quality of care received. You document manually as usual.

ScribeCraft achieves high accuracy rates for medical terminology in optimal recording conditions. Performance varies based on microphone quality, ambient noise, speech clarity, and terminology complexity. Regardless of accuracy rate, every generated document must be reviewed and validated by you before use.

Yes. ScribeCraft offers fully customisable templates. You can create your own or adapt existing ones. We provide pre-built templates for common specialties including General Practice, Cardiology, Paediatrics, Mental Health, Dermatology, and more.

We can explore integration possibilities with your EPR. However, the greatest time saving comes from automatic draft generation — you can copy documents directly into your EPR in seconds regardless of integration.

Yes. You can delete any generated document at any time. Under UK GDPR, you can also request complete deletion of all data associated with your account.

ScribeCraft is a web application that works in any modern browser — Chrome, Firefox, Safari, or Edge. Access it from a desktop, laptop, tablet, or phone.

No. ScribeCraft runs entirely in your browser. No applications, extensions, or additional software required.

A stable internet connection during recording. We recommend a minimum of 2 Mbps upload for smooth transcription. Standard surgery Wi-Fi is usually sufficient.

Your laptop or phone's built-in microphone works well in most situations. For consulting rooms with background noise or longer distances, we recommend a USB desk microphone or headset with microphone.

From your very first consultation. After the 15-minute training session, you can use ScribeCraft immediately. Most practices report significant documentation time reduction from day one.

Your data remains yours. You can export all generated documents, and we delete your data in accordance with UK GDPR and the Data Processing Agreement.

Yes. ScribeCraft is fully compliant with UK GDPR and the Data Protection Act 2018. Your practice is the Data Controller; ApolloIQ is the Data Processor, formalised through a Data Processing Agreement (DPA) signed at account activation.

ScribeCraft is registered as a Class I medical device under the UK Medical Devices Regulations 2002 (as amended). It is classified as an administrative documentation tool and does not perform diagnostic or therapeutic functions.