← All Case Studies

Forestside Medical Practice - Clinical Document Management Automation

Forestside Medical Practice serves 11,000 patients and receives around 100 clinical letters per day. Before ApolloIQ, two admin staff were manually coding and filing documents until 4 PM every day -- prone to delays and human error.

ApolloIQ deployed an intelligent automation system combining RPA and a self-hosted AI language model, integrated with EMIS Web -- transforming how Forestside processes clinical documents.

Forestside Medical Practice

The Solution

ApolloIQ deployed a clinical document management system that automatically processes every incoming letter:

  • Accurate Date Identification -- RPA extracts the correct letter date
  • SnomedCT Coding -- Matches document types with clinical codes
  • AI-Generated Titles -- Precise, meaningful document titles
  • Secure & Private -- Operates within the HSCN connection
  • Available 24/7-365 -- No breaks, no holidays needed

Before & After ApolloIQ

Before ApolloIQ
Patient Type Title
Bertie Bangers Clinical Document No Title
Penny Farthing Clinical Document No Title
Chester Cheddar Clinical Document No Title
Molly Muddle Clinical Document No Title
Nigel Nibbles Clinical Document No Title
Fiona Fishcake Clinical Document No Title
After ApolloIQ
Patient Specialty Title
Bertie Bangers Discharge Summary Accidental fall, Pleural Effusion
Penny Farthing Gastroenterology Barrett's Metaplasia
Chester Cheddar Endocrinology Normal Calcium & Vitamin D
Molly Muddle Gastroenterology No concerning features found
Nigel Nibbles Urology Overactive Bladder
Fiona Fishcake Rheumatology Rheumatoid Nodule on MCP2

Results at a Glance

5,100 Documents processed in 3 months
2 hrs/day Saved -- 96 staff hours over the project
£10,552 Projected annual savings
100% Accuracy in SNOMED coding and filing

What Changed

  • No more backlog of hospital letters, referrals, and results
  • Staff review only the exceptions -- routine documents are auto-filed
  • Tasks are completed faster, freeing staff for patient-facing roles
  • Quicker turnaround times and enhanced patient care

"The transition has been a game-changer. What took two staff all day, now gets done by early afternoon -- and with more consistency."

-- Andy Lopez, Managing Partner, Forestside Medical Practice

This is just one example of how ApolloIQ helps practices capitalise on AI to transform clinical workflows.

Get in Touch

Feel free to contact us with any queries, or questions that you have. One of our team will be in touch as soon as we can!

Alternatively, if you prefer to contact us directly, you can email us at: contact@apolloiq.co.uk